Due Diligence for Startups: A Step-by-Step Guide by Lawson Benjamin C

Author:Lawson, Benjamin C. [Lawson, Benjamin C.]
Language: eng
Format: epub
Publisher: UNKNOWN
Published: 2016-10-31T16:00:00+00:00

Most current SSO operations report, inclusive of activities, forecasts and performance metrics.

Define the warranty coverage and period plans.

Provide the last three customer satisfaction surveys or equivalent.

Provide a customer list with the number of trouble tickets each has had in each of the prior three years and what the current state is.

5.5.8. Customer journey

This is an important part in a startup, as it represents what a customer will experience when interacting with the company and how it will respond to each request, purchase, claim, etc.

Describe how fast the company iterates to meet the customer needs on time. That is the speed of development and it is related to how fast a change in a product or service can be accomplished.

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